Stuck? Start here.
Most things are answered below. If yours is not, write to us — a person reads it.
Common questions
Where are my login details?
On your hosting dashboard, under the service. Reveal them there any time — they are stored encrypted, so nobody can read them out of the database.
My site is not loading
Check the network status page first. If the fleet is healthy, open your dashboard: if the service is still building, the stage is shown there.
My SSL certificate did not issue
That almost always means DNS has not finished pointing at us yet. Wait for the domain to resolve, then press Retry SSL on the site in your dashboard.
How do I add another website?
From your dashboard, add the domain to your service. Your plan shows how many sites it includes.
How do I move my site to you?
Order the plan you want, then send us the login for your current host. We move it, show you the result, and only switch DNS when you approve.
How do I cancel?
From your account. The service runs to the end of the period you paid for, and there is a grace window before anything is deleted.
Three lines that get your problem fixed faster
- The domain it concerns
- What you expected, and what happened instead
- The exact error, copied not described
- When it started
Still stuck?
Write to us with the details above and we will pick it up.